If you are well within reach of the ADSL company and have connectivity issues, it may be the phone lines. Fortunately, there are several ADSL filters which are designed with two jacks on the filter.
One is specifically for the ADSL line to be plugged in while the other connects to the telephone or another device which uses the phone line to connect or communicate with the phone service provider or other people.
These filters make it possible to make switching to ADSL easy to do. ISDN — otherwise known as integrated services digital network — is a digital phone connection Your email address will not be published. Let us know what you have to say:. Save my name, email, and website in this browser for the next time I comment.
Define your site main menu. Follow Us! Rate this article:. Mail this article Print this article. Ethernet Switch. Your master socket should be close to where the telephone line enters your property. See our Master socket guide if you need help finding it. Something you've unplugged was causing the problem. Find out which device it is by reconnecting them and checking for problems after each one. You'll probably find that a device isn't connected via a microfilter, or that one of your microfilters is faulty.
Try another microfilter. If there's still a problem you should report it to our Support Team. A double master socket has two sockets One for broadband and one for phone. If your master socket looks like this, you won't need to use standard microfilters in other sockets as your line is already filtered.
If we've not been able to address your query through a support article please contact Customer support for further assistance. Use our Broadband troubleshooter to diagnose and fix the problem. For full details of our current issues or any maintenance work that could be affecting your service please visit our Service Status site. John Lewis Broadband is a trading name of John Lewis plc, but the services are provided by Plusnet and the contract for these services is between you and Plusnet plc.
Ask the BT Community. Contact us. If your master socket has one socket: You must use a microfilter for every phone socket in your home with any phone or broadband equipment plugged in including your Hub, phones, answer machines, digital TV boxes, and alarm systems. Set up rules and scenarios The microfilter must be the first thing connected to the master socket, followed by any other equipment Avoid using extension cables for your Hub as they may cause problems with your connection.
If you must use one, then use a new, high quality broadband ADSL extension cable To connect more than one device to your phone line, you'll need a splitter. Please refer to your user guide or TV service provider for help Video: How to fit a microfilter Watch our video to see how to fit a microfilter to your telephone line.
Setting up microfilters - some common scenarios Scenario 1: Simple set-up when your phone and Hub can both be near your master phone socket. Available How can we help? Any information you enter here will be recorded.
Help Centre. How do I set up my microfilters? What's a microfilter? Do I need to use microfilters?
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